Delivery and payment conditions for consumers

 

Deliveries within Austria

 

Possible Payment Methods

  • Credit card (VISA, Mastercard, Diners, AMEX, UnionPay, JCB, Discover, CartesBancaires, Maestro)

  • Klarna SOFORT – Payment by online banking

  • by invoice and bank remittance (possible for companies with a valid VAT number, only after prior agreement by PYSCIS)

Delivery free of charge from an order value of EUR 90,- Delivery charges: EUR 9,90 up to an order value of EUR 90,-

 

Delivery period: normally 5-9 working days. We will ship your order within 3-5 working days, the subsequent transport and delivery time is normally about 2-4 working days. However, due to the high volume of parcels and the limited capacity in the distribution centres of the delivery services there may be delays with shipments at the moment.

 

Deliveries within EU member countries

Possible Payment Methods

  • Credit card (VISA, Mastercard, Diners, AMEX, UnionPay, JCB, Discover, CartesBancaires, Maestro)

  • Klarna SOFORT– Payment by online banking

  • by invoice and bank remittance (possible for companies with a valid VAT number, only after prior agreement by PYSCIS)

 

Shipping and Delivery

Delivery free of charge from an order value of EUR 90,- Delivery charges: EUR 9,90 up to an order value of EUR 90,-.

 

Delivery period: normally 6-14 working days. We will ship your order within 3-5 working days. Subsequent postal delivery time is normally about 3-9 working days (to Germany about 3-6 working days).

Any incurring customs charges must be paid by the recipient. 

Prices are shown including the Austrian legal VAT of currently 10%. In case of indication of a valid VAT number, we will check the validity during the order process and deduct the VAT charges manually if applicable.

 

Deliveries within Europe but outside the EU member states (see list of non-EU countries in Europe below)

 

Possible Payment Methods

  • Credit card (VISA, Mastercard, Diners, AMEX, UnionPay, JCB, Discover, CartesBancaires, Maestro)

  • by invoice and bank remittance (only after prior agreement by PYSCIS)

 

Shipping and Delivery

Delivery free of charge from an order value of EUR 150,- Delivery charges: EUR 14,90 up to an order value of EUR 150,-.

 

Delivery period 

is normally 8-21 working days. We will ship your order within 3-5 working days. Subsequent transport and delivery time is normally about 5-16 working days.

 

Import Duties, Customs and Taxes

Any possible import duties, customs charges or taxes must be paid by the recipient. Prices are shown net of any taxes, duties or customs charges.

 

List of non-EU countries in Europe:

Albania

Andorra

Armenia

Belarus

Bosnia and Herzegovina

Iceland

Liechtenstein

Macedonia

Moldova

Monaco

Montenegro

Norway

Republic of Kosovo

San Marino

Serbia

Switzerland

Turkey

Ukraine

United Kingdom

 

 

Deliveries to Rest of World (outside Europe)

 

Possible Payment Methods

  • Credit card (VISA, Mastercard, Diners, AMEX, UnionPay, JCB, Discover, CartesBancaires, Maestro)

  • by invoice and bank remittance (only after prior agreement by PYSCIS)

 

Shipping and Delivery

Delivery free of charge from an order value of EUR 190,- Delivery charges: EUR 20 up to an order value of EUR 190,-

 

Delivery period 

is normally 8-21 working days. We will ship your order within 3-5 working days. Subsequent transport and delivery time is normally about 5-16 working days. 

 

 

Import Duties, Customs and Taxes

Any possible import duties, customs charges or taxes must be paid by the recipient. Prices are shown net of any taxes, duties or customs charges.

 

For all Deliveries to all Countries:

 

Standard Delivery

A shipping notification including tracking link is sent on the day of dispatch.

 

Due to the high volume of parcels and the limited capacity in the distribution centres of the delivery services there may be delays with shipments at the moment.

 

Claims Settlement

Within 5 working days after receipt of the shipment and including your customer number, please send a message to: info@pyscis.net

It is mandatory to include:

 photo/s of the outer carton (even if it is not visibly damaged!)

photo/s of the address label with the consignment number of the damaged cartons or the cartons in which the damaged items were packed           

photo/s of the filling material of the outer carton

photo/s of the damaged items

 

More Information in case of damaged goods

It is necessary that the damage is reported to your local delivery company too as they have to create a damage report locally.

 

Where is my shipment?

In case that your shipment is not traceable, we ask you to inform us so we can arrange for an investigation.

As soon as an investigation is arranged, the deliverer is asked to search for the shipment and to deliver it where appropriate.

This should happen within 10 working days. According to our experience, we suggest to wait until then because in most cases the parcels are delivered within this period.

If no delivery happens within this time, we are happy to send you a replacement shipment or refund the order amount to the means of payment you used for your purchase.

If you do not want to wait for the expiry of the period of 10 working days, we are also able to refund the order amount immediately to the means of payment you used for your purchase.

In case that we refund you the money and the primary shipment will be delivered also, we will again charge you for the order or we have to ask you to send back the products to our address at your expense.