Refund policy

7. Returns

a) Returns shall only be accepted if they have been expressly agreed in advance with PYSCIS unless the customer exercises his withdrawal / revocation right according to Section 6 of these terms and conditions. For this purpose a complaint must be made in writing according to Section 5. a) or b) of the general terms and conditions, by e-mail to info@pyscis.com . The risk of accidental loss and damage to goods during transport shall pass to the customer upon dispatch of the goods, unless the customer exercises his withdrawal / revocation right according to Section 6 of these terms and conditions. The costs of the return transport of the goods are borne by PYSCIS only in the case of a warranty according to Section 5. of these general terms and conditions but not in the case of a withdrawal/revocation of the customer according to Section 6. of these general terms and conditions.

b) For entrepreneurs the following shall apply in addition to Section 8. a): that a deduction of 10% off the price of the goods is regarded as agreed for handling and processing of returns.